Customer Support Engineering Lead

About the role

You'll lead the team that sits between our customers and our engineers — resolving the hardest technical issues, building the tooling that makes support fast, and feeding insights back into the product. You care deeply about customer experience and engineering rigor in equal measure.

What you'll do

• Lead and grow the customer support engineering function
• Own escalations and debug complex, cross-system technical issues
• Build internal tooling, runbooks, and automation to scale support
• Partner with product and engineering to close recurring issue loops
• Define and track support quality and response-time metrics

What we're looking for

• 5+ years in support engineering, SRE, or a customer-facing eng role
• Strong debugging skills across web, mobile, and backend systems
• Experience leading a team and setting up support processes
• Excellent written communication and a customer-first mindset
• Comfort working across time zones in a fast-moving startup